Privacy Policy ibet789agent – Our Commitment to Protecting Your Personal Data

Ibet789agent ("we", "Platform") is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy explains our practices for collecting, using, disclosing, and protecting your personal information when you access or use ibet789agent services.

This document applies to all users and registered members of the ibet789agent platform, including those accessing the official website, iOS and Android mobile apps, and any of our official communication channels. By registering or using any of our services, you fully agree to the terms of this Privacy Policy.

Ibet789agent fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We take a responsible and transparent approach to personal data management and will never use your data for purposes beyond what is stated in this document.

Ibet789agent collects various types of data depending on how you interact with our platform. The following are the main categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data or medical information unless specifically required for a verification process mandated by law.

Every piece of data we collect has a clear and legitimate purpose. ibet789agent uses your personal data for the following purposes:

• Identity Verification & KYC: To verify that you are a legitimate individual aged 18 and above, and to prevent fraud and money laundering.
• Transaction Processing: To accurately and securely process deposits, withdrawals, and all financial transactions.
• Account Management: To maintain your account, provide customer support, and enable you to access all platform features.
• Security & Fraud Prevention: To detect and prevent suspicious activity, unauthorised access, and all forms of fraud.
• Service Improvement: To analyse usage patterns and improve our platform, user interface, and gaming offerings.
• Service Communications: To send important notifications related to your account, transactions, and policy updates.
• Marketing Communications: To send promotional information and special offers — only if you have given consent for this purpose.
• Legal Compliance: To fulfil reporting and compliance requirements mandated by applicable laws and regulations.

Ibet789agent does not sell or rent your personal data to any third party. However, in certain situations, we may need to share your data with the following parties:

• Payment Processors: Information required to process transactions is shared with payment providers such as DuitNow, FPX, and e-wallet processors — only to the extent necessary to complete the transaction.
• Game Providers: The minimum information required for game verification is shared with licensed game providers that are partners of our platform.
• Regulatory Authority: We will disclose data to the relevant authorities when required by law, court order, or a legitimate financial crime investigation.
• Technical Service Providers: Hosting providers, cloud services, and analytics tools that help us operate the platform — subject to strict data protection agreements.

Ibet789agent uses cookies and similar tracking technologies to enhance the user experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Preference Cookies: Stores your settings and preferences such as language, theme, and display options for a smoother experience.
• Analytics Cookies: Help us understand how users interact with the platform for improvement purposes. This data is aggregated and does not directly identify individuals.
• Security Cookies: Used to detect and prevent fraud and suspicious activity on the platform.

You can manage cookie settings through your web browser preferences. Disabling certain cookies may affect the functionality of some parts of the platform. Essential cookies cannot be disabled as they are required for platform security and basic operations.

The security of your personal data is the highest priority at ibet789agent. We implement a range of technical and organisational security measures to protect your data from unauthorised access, loss, or misuse:

• 256-bit SSL encryption for all data communications between your device and our servers.
• At-rest encryption for all sensitive data stored in the database.
• Two-factor authentication (2FA) is available and encouraged for all member accounts.
• Active 24/7 security monitoring with automated intrusion detection systems.
• Strict internal access controls — staff only access the data needed to perform their duties.
• Regular security audits conducted by independent cybersecurity experts.
• Encrypted data backups stored separately in a secure location.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by ibet789agent:

To exercise any of the rights above, please contact the ibet789agent customer support team via live chat on the platform. We will process your request within 7 business days and may require identity verification before fulfilling it.

Ibet789agent retains your personal data for as long as necessary to fulfil the purposes for which it was collected as described in this policy, or for as long as required by applicable law.

• Active Account Data: Retained for the duration your account remains active and for 5 years following account closure for legal compliance purposes.
• Financial Transaction Records: Retained for 7 years in accordance with Malaysia's financial legal requirements.
• Support Communication Logs: Retained for 2 years for reference and service improvement purposes.
• Analytics Data: Aggregated and anonymised after 12 months — no individual data is retained.
• KYC Data: Retained for 6 years after the business relationship ends, in accordance with anti-money laundering compliance requirements.

Once the designated retention period has ended, your data will be securely deleted using non-recoverable deletion methods or fully anonymised so it can no longer be linked to you.

The ibet789agent platform may contain links to third-party websites or services in certain contexts, such as game provider information. Our Privacy Policy does not apply to those third-party websites.

We encourage you to read the privacy policy of every website you visit. ibet789agent is not responsible for the privacy practices or content of third-party websites that may be linked to our platform.

Ibet789agent reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or platform improvements. Any material changes will be communicated to members via:

• In-app and on-site platform notifications.
• Email notification sent to all active registered members.
• Update the version date at the top of this document.

Continued use of the platform after changes are published means you agree to the latest version of this Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, our team is available 24 hours a day, 7 days a week through the following channels:

• Live Chat: Available directly in the ibet789agent mobile app and website — the fastest way to get help.
• Support Email: [email protected] — for written enquiries and official privacy-related requests.

We are committed to responding to all privacy-related inquiries within 3 business days. Formal requests relating to data rights will be processed within 7 business days.